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GLAMOUR BINGO SUPPORT

A little help, whenever you need it.

From your first ticket to your next collection, find the answers here. If your question remains unanswered, contact our team below.

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Joining and your account

What is Glamour Bingo?

Glamour Bingo is a free social bingo experience, with a brand established in 2000. Play with virtual Glamour Coins, enjoy the rooms and collect rewards. No cash can be won or exchanged.

Who can join?

You must be aged 18 or over and accept the terms and privacy information during registration. Check the terms for eligibility requirements.

How do I register?

Select Join FREE, enter your email and a password of 15–128 characters, choose an available nickname and complete the required registration fields. Referral codes are optional. Marketing consent is optional and separate from acceptance of the terms.

How do I log in or recover access?

Select Log in and enter your registered email and password. Use Forgot your password to request a single-use reset link, valid for 30 minutes. Email delivery must be configured for reset links to be sent. Existing ChatGPT accounts use the separate sign-in option and their identity provider for recovery. The private preview may also require hosting access before showing these forms.

Where are my records and preferences?

Open My member area to find your profile, coin wallet, game history, rewards, referrals, support and preferences. Keep your account secure and do not share sign-in credentials.

Playing bingo, step by step

How do I enter a game?

Choose a bingo room, review its card cost and next round, select the number of cards and check the total coin cost before booking. Confirm your entry before booking closes. In play and Next round identify which game your cards belong to.

How does 90-ball bingo work?

A ticket has 15 numbers across three rows, with five numbers in each row. Numbers are drawn from 1 to 90. One line means all five numbers in any row; two lines means two complete rows; full house means all 15 numbers. The blank cells are intentional.

How are wins checked and prizes awarded?

The server checks booked tickets against the called numbers and winning patterns. Qualifying winners share the relevant prize stage. Open your game history for the recorded result. Displayed prizes are virtual coins only.

What does auto-dab do?

Auto-dab marks called numbers on your tickets automatically. You can adjust the room controls to follow the calls yourself. The server checks winning tickets independently of the visual markings on your screen.

How do I change ticket size?

Use the minus and plus ticket controls in the room. Mobile portrait offers full-width cards or a compact two-column layout. The intended starting view on mobile is full size, while desktop shows three columns.

How does the jackpot work?

Each room has its own progressive virtual coin jackpot, starting values and qualifying ball limit. Read the displayed jackpot conditions and balls remaining. A full house must meet the room’s jackpot conditions. Progressive jackpots are reserved for real players.

Why are there virtual players?

Clearly labelled virtual players help keep games active and contribute house-funded coins to regular prizes. Up to five participate, reducing to four at five real entrants, three at six, two at seven, one at eight and none at nine or more. They do not chat.

Do virtual players have an advantage?

Real and virtual tickets use the same random draw and winning-pattern rules. An equivalent ticket has the same chance; players holding more tickets have more opportunities to win. Virtual players may win ordinary coin prizes but not progressive jackpots.

How do I query a ticket result?

Find the unique ticket serial number on the ticket or in your records. Send support that serial, the room, game date and the result you expected. This allows the exact ticket and draw to be traced.

What happens if I lose my connection?

Booked rounds continue on the server. Reconnect using the same account and check your game and wallet history before making another booking. If something appears missing, contact support with the time and room.

Are other bingo formats available?

The current rooms offer 90-ball bingo. The site also has sections for planned 75-, 80- and 30-ball bingo, scratch cards and pull tabs. A planned section does not mean that game is playable yet.

Coins, gifts and collections

Can I win money or withdraw coins?

No. Glamour Coins, prizes, jackpots and rewards have no cash value. They cannot be withdrawn or exchanged for money or prizes of monetary value.

Do I have to purchase coins?

No purchase is required. Use the available free coin gifts and rewards. Live coin purchases are not enabled in the current private preview.

How do I claim my daily gift?

Sign in and open the rewards area in your member account. Claim the available daily gift when shown. Missing a day does not remove earlier gifts.

How do passport stamps work?

Complete booked games to progress towards stamps. Each booked round counts once, regardless of how many tickets you enter. The games required for each stamp are configurable, so use the current requirement displayed in your collection.

How do I complete a collection?

Each destination has five stamps. Once the album is complete, claim its displayed coin reward to open the next chapter. There are six destinations; after the Ballroom a new numbered edition begins and earlier collections remain saved. Viewing a locked chapter does not unlock it.

How do referrals work?

Use the referral information in your member area to invite a new player. The configured coin reward is subject to the referral rules and a qualifying registration. Check your referral records for status; do not create duplicate accounts to claim rewards.

Where can I see coin movements?

Your member wallet shows recorded credits and debits. Compare the transaction reference with your game or reward history. Send support the relevant references if a balance does not appear correct.

Technical help and safe play

Can I play on a phone or tablet?

Use a supported, up-to-date browser and a stable internet connection. The layout adapts to portrait and landscape. If content appears clipped, reset browser zoom, reload and tell support your device, browser and orientation.

How do I change sound or chat appearance?

Use the sound control in the room and the available room or chat settings. Chat offers light and dark appearance. Be considerate, avoid sharing personal details and report inappropriate behaviour to support.

Why is the site not loading correctly?

Reload once, check your connection and confirm that browser storage and essential cookies are allowed. Try closing and reopening the tab. If it persists, send your device, browser version, approximate time and a description of the problem.

How can I take a break?

Open account preferences for available play-break settings. Social bingo should remain enjoyable. Take regular breaks and contact support for assistance with your account.

How do I ask about privacy or close my account?

Use the support form below and select Privacy or account request. Explain what you need using the email connected to your account where possible. We may need to verify account ownership. The privacy policy explains how information is handled.

Contact our support team

Send your question to support@glamourbingo.com. For a game query, include the room, date and ticket serial number. Never include passwords or payment card details.

We use these details to respond to your enquiry. See our privacy policy.